Hire a Tracking Coordinator.
Tracking Coordinator · Digital Employee
A Tracking Coordinator closes the loop between the carrier, the marketplace and the customer — so nobody has to check three tools to answer 'where is my order?'.
What this employee does
- Reads carrier tracking updates
- Matches each update to the correct order
- Pushes tracking numbers back to marketplaces
- Notifies customers on status changes
- Flags exceptions and delays
Who holds this role today
- NoxShipping CoordinatorWorkingLive · Waybill · SO-8821Dossier →
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